FAQ

Frequently Asked Questions!

Below we have gathered some frequently asked questions. Please see if your question is already answered below.

Yes, your can still pay with VISA, Master Card etc. You just use one of our selected payment providers and paste in the wallet address provided in your wallet page.

Questions that are related to use of specific software are most likely better answered online by other users and developers, as every thing we use are existing Open Source projects.

Account expired – are all my data deleted?

Unless you actively terminate and delete your account, your data will not be deleted because a missing payment. We will try to make sure that account are not deleted by mistakes. So, as soon as your wallet has funds again your account will be activated including all your data.

Paying with Credit Card, how does it work?

When paying with credit card what actually happens is. You choose a crypt (choose one of the mentioned on the Wallet page, when logged in), then you choose the amount in USD that you want to fund your wallet (nothing to do with crypto) with.

The above will give you the amount in the specified crypto currency.

Then you go to one of the mentioned payment providers on the “Wallet” page.

These providers are so-called “On-ramps”. Where you can buy crypto with credit card.

Now you select “Buy crypto” and choose the earlier selected crypto currency. Now, you want to transfer (a bit more), than the mentioned amount in your specified crypto from before. These payment providers usually charge about 5% fees (usually the webshop carry this fee, but in this case you are).

Lastly you will be asked to provide a wallet (the earlier provided crypto wallet address).

You may experience a short KYC process to confirm your identity to the payment processor. If you want to hide you tracks (where your transfer goes) use a privacy coin.

Where are your servers located

We currently host our servers in Europe.

Why trust you? How can you guarantee my data is safe?

Basically take every possible step to make sure that you don’t have to trust us. By being transparent and only using Open Source widely available software.

What have been the biggest threat against privacy the last couple of years, seems to have been government enforced surveillance. We try to keep our legal jurisdiction safe to prevent any attempt to enforce breaches of our customers confidentiality.

We use the highest measures of security, encryption and your ability to do encryption directly from your own device.

NextCloud: Where to get help..

Get the latest Official Nextcloud User Manual here.. and in pdf here..

Get help from other Nextcloud users here: https://help.nextcloud.com/

Go to the official Nextcloud main page to get more general info about Nextcloud here..

You can download a lot of apps (official and unofficial) by searching for “Nextcloud” in your devices App Store. Official Apps from Nextcloud can also be found here.. under the Desktop and Client sections

We have so far had a high uptime for our services. We hope that trend can continue.

We use trusted Third-party Payment Processors.

We will do our best to answer question thru the various channels seen in the footer section of the site. Be patient, we may not be in your time zone.

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